I have had Suburban Services Group for many projects, from plumbing a barn, servicing a generator, replacing commodes, to most recently replacing my hot water heater. They are very professional, and "get… More it done." Barry is the best plumber you will find; the manager, Rob, is extremely knowledgeable and discusses projects clearly; and the office staff is very competent and *listens* to the issues. Kudo's to all of them.
When you purchase a generator you have the choice where to purchase it from. For me it was important that someone immediately picked-up my call. I was able to immediately talked to John. John was able… More to stop by the house on the same day I called.
John gave me a great presentation about Generac and about Suburban Services Group. I decided to go with them because of the top notch installer team, the training they receive at Generac headquarter in WI and the training they receive in house.
Very important to me, John and Suburban Services Group understood my need of having the generator installed quickly. Even if they were extremely busy, John was able to schedule an install date 2 days after his in house estimate. Many others companies told me I have to wait between 3-4 weeks. They will tell you this because they have only a super small team. Suburban Services Group has a large installer team.
Some others installers are not going to install everything per the Generac code. They will try to cut corners. I showed John some others quotes I received and he clearly showed me the mistake others installers will have made.
The installation took place without a hitch. Super professional installer team, very friendly to talk to, extremely knowledgeable about the product. They took their time to install everything per the code. Once the install was done they walked me through everything.
In conclusion I would highly recommend Suburban Services Group to anyone who is looking for a standby Generac Generator. I know you have a choice of installers. But just go for the one who will provide you with the most confidence and seriousness: Suburban Services Group. I want to personally thank Suburban Services Group for their great reactivity/friendliness on this project.