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questions-answers

6/23/17

 SSG contacted by our organization to have some pluming work done a couple of weeks ago. We are contracting to have additional work done soon.  At our meeting, everyone around the table was saying how impressed we were with the service and that we will be calling for our own personal needs also. The plumbers did a great job and took time to explain everything – it was an overall nice experience. Thank You!

-A Local Municipality 

1/13/17

I am writing to say that your service man named MIKE….who has serviced my Generac several times since it was installed., well he is GREAT!! and I mean those Caps. He has in the past explained to me an upgrade( heater) that would be useful, it was not a sales pitch, but his expert opinion and so we proceeded. I am always happy to see him….once a year. He gets 5 stars from this customer.

Michael E from Old Chatham


12/19/16

B Wagner from Castleton said he was very happy with our service. A technician came out to do a routine oil and filter change on his generator on what was a very very cold morning. The generator struggled to start a bit so the technician suggested a cold weather kit be installed, the customer was very happy that the technician let him know about this option and happy that he had one on the truck to install immediately.

“I would like to give a testimonial for the quality work that Tim did at our place. He had to know-how to find a “T” split in one zone of the boiler system when he was filling and re-pressurizing with anti-freeze when he noticed one zone was not warming up. He balanced the zone and purged out the air bubble. He was dedicated to fixing the problem.”
Nick T from Glenville

 

11/9/16

As I write this at 12:30 tonight, I know I will be lulled to sleep by the comforting hum of our new Generac. The power went out in our neighborhood about 9:15 tonight, and Mr. Generac fired up within 15 seconds, keeping us well lit and warm, as the rest of the homes remain dark and shivering.

 I love it!!
Thanks Craig!B. English, Saratoga Springs, NY

9/28/16

I would like to give a testimonial for the quality work that Tim did at our place yesterday. He had the know-how to find a “T” split in one zone of the boiler system when he was filling and repressurizing with anti-freeze when we noticed part of the zone wasn’t warming up. There ended up being an air bubble in the system. He balanced the zone and purged out the air bubble. He was dedicated to fixing the problem and stayed a little later than planned to make sure the job was done right. I really appreciate his hard work. Speaks volumes for Suburban too.
We are so pleased with the quality of the work that your technician Tim did in preparing our boiler system for the winter months ahead.
Thank you Tim,
Nick.T

8/22/16

I  was  so very happy with the service he received from your technician, Jake. Not only did he solve the problem he came out for but he was very helpful by taking  the extra time to answer all the questions I had.

D. K, Ballston Lake


7/28/16

A Big  THANK YOU to Suburban Services for replacing my A/C even quicker than first expected. I appreciates how efficient Mike and Dylan worked to get the job done and happy now my house is now cool again. A very satisfied customer.

P.S, Scotia


7/03/16

I called this morning due to having no A/C- was thrilled that a tech came out same day and was very happy to find that he had parts on the truck to immediately fix the issue. No waiting for a second trip!

B.C , Amsterdam

6/23/16

We had a New furnace and A/C installed- guys were very neat and courteous, worked quickly on the install and the wait time for the appointment was very minimal. Very satisfied with the service, We have used Suburban for years and will continue to do so. They never disappoint!

R.D ,  Niskayuna


8/18/15

Guys did an excellent job with my generator. Always happy with the service I receive from the technicians at Suburban Services Group.

Wendy from Galway.


8/13/15

Technician that came to my home was very nice, friendly and knowledgeable, everything you would want in a service man

Linda from Niskayuna