Albany NY| Clifton Park NY| Latham NY| Saratoga Springs NY| Schenectady NY
24-7 Emergency Service - 518-399-6808

questions-answers

qa-icon


 

What is an automatic standby generator?

 

An automatic standby generator is a back-up electrical system that operates whether you are at home or away. It automatically supplies power to essential circuits of your home within seconds of a utility outage. After utility power returns, the generator shuts itself off and awaits the next outage. It operates on natural gas or liquid propane gas and sits outside just like a central air conditioning unit.


 

What will it power?

 

GENERAC generators supply electricity to the electrical panel circuits of your home through a built-in load center. You select the number of circuits you want to protect and match it to the appropriate generator system. Everything on that circuit will be protected. GENERAC also powers furnaces, air conditioners, well pumps, water heaters and other appliances that are hard wired into your home’s electrical distribution panel.


 

Why should I buy an automatic standby generator instead of a portable generator?

 

 

While portable generators do supply much needed back up power to your home during a utility outage, an automatic standby generator produces a higher quality of electricity. It operates automatically and runs a weekly self-test to ensure proper response to your needs. There are no extension cords to plug in and no gas tanks to fill. It responds to the outage for you, so it protects your home even when you’re away. When utility power returns, the standby generator shuts itself off.


 

Why circuits and not watts?

 

 

Establishing wattage requirements of the appliances you want to power during an outage is difficult because those appliances can be plugged into various outlets in your home. That’s why GENERAC has simplified the process. By allowing you to protect everything on chosen circuits, you no longer have to worry about individual items.


 

What’s the difference between air-cooled and liquid-cooled?

 

Air-cooled units use engines we design and manufacture specifically for our smaller generators. Volume production helps us to keep cost down, making our air-cooled generators the most affordable for our customers. They cover essential circuits and back-up power needs in most residential applications. Liquid-cooled units use automotive engines for increased horsepower. This makes them ideal for larger requirements such as whole- house power coverage, larger homes and commercial applications.


 

Do they have to be maintained?

 

Just like your car’s engine, generators need periodic oil and filter changes. Many customers rely on GENERAC’s maintenance kits to satisfy routine maintenance requirements. Refer to your owner’s manual for routine maintenance procedures and schedules. Any authorized GENERAC dealer can perform routine maintenance.


 

What is the advantage of an aluminum enclosure?

 

Aluminum is corrosion resistant, so it prolongs the life and look of the generator, particularly in coastal communities where salt air can quickly penetrate and corrode most metals.

What is Whisper-TestTM? (17 – 150 kW)

Whisper-Test is a feature that reduces noise by up to 50% during the generator’s weekly self- test cycle. That makes it as quiet as a car idling in your driveway. The generator starts up and operates at a reduced speed, lowering sound output by as much as 12 decibels for units that normally run at higher speeds under load. This allows for near-silent operation in test mode and satisfies all known sound ordinances.


 

How do I select a generator that’s right for me?

 

The most accurate way is to have an electrician apply an amp meter to the circuits or appliances that will operate with emergency backup power. Measurements should be taken as the appliance starts up. That’s because start up requires the greatest amount of power.

To eliminate the hassle of this process, GENERAC allows you to simply match your system to the existing circuits in your electrical panel. With our 8, 10, 14 or 16 circuit, pre-wired systems, we take the guesswork out of sizing. For customers concerned with air conditioning, the wattage rating of the generator and its circuit breakers inside the transfer switch should be reviewed so that A/C startup power requirements are met.

For liquid-cooled models, a licensed electrician must perform a site survey to determine the size and voltage of the unit to meet your backup power needs.


 

How long does it take to install an automatic standby generator?

 

GENERAC air-cooled models, which come equipped with a comprehensive installation manual, can take as little as four hours to install. They come pre-mounted on a composite pad to further simplify installation. Liquid-cooled generators normally require up to 14 hours to install. Because of their additional weight, liquid-cooled units must be installed on a stronger mounting surface such as a concrete slab.

Note: Time estimates are based on typical applications. Additional time may be required to run extended electrical conduit or bury gas piping or to place the unit far from the incoming gas or electrical service.


 

Where do I go to have warranty repairs performed?

 

Suburban Services Group is a Generac PowerPro Elite dealer, we can perform all warranty repairs on your Generac generator.  Please call us at 518-399-6808 to arrange your appointment.

If you live outside of our area, any Authorized GENERAC Service Center can perform warranty service. To locate a dealer near you, please refer to the Dealer Locator section of the generac.com Web site or call the Automated Dealer Locator at 1-800-333-1322. The automated dealer locator is available 24/7/365.


 

Where can I purchase parts?

Parts can  be purchased through Suburban Services Group.  We can also perform all repairs on your Generac generator.  Please call us at 518-399-6808 to arrange your appointment.

If you live outside of our area, parts can be purchased through any Authorized GENERAC Dealer. See the Dealer Locator to find a dealer near you. They can also be ordered online through Order Tree at www.ordertree.com or by calling (877) 500-7499. Part numbers are located in the owner’s manual.